Refund policy

 

Refund Policy for Million Vencer

Last Updated: June 25, 2025

At Million Vencer, we are committed to ensuring your satisfaction with our digital products. Due to the nature of e-books and other digital content, our refund policy is designed to address specific circumstances where a purchase may not meet expectations due to technical issues.

 

1. General Policy for Digital Products

As our products are digital and delivered instantly upon purchase, all sales are generally final and non-refundable. Once an e-book has been downloaded or accessed, it is considered consumed.

However, we understand that issues can sometimes arise, and we are happy to assist in the following limited circumstances:

 

2. Eligibility for a Refund

A refund may be considered under the following conditions:

  • Technical Defect/File Corruption: If the e-book file you downloaded is corrupted, unreadable, incomplete, or contains significant errors that prevent proper viewing or use, and we are unable to provide a working version.
  • Incorrect E-book Delivered: If you received an e-book that is different from the title you purchased.
  • Duplicate Purchase: If you accidentally purchased the exact same e-book title more than once within a short period.
  • Significant Misrepresentation: If the e-book's content is fundamentally different from its detailed description on our website (e.g., wrong genre, missing advertised chapters, or vastly different subject matter than described).

 

3. Ineligibility for a Refund

Refunds will NOT be issued under the following circumstances:

  • Change of Mind: We do not offer refunds if you simply change your mind after purchase, decide you no longer want the e-book, or have already read it.
  • Device or Software Incompatibility (User Error): If the e-book format provided (e.g., EPUB, MOBI, PDF, as clearly stated on the product page) is not compatible with your device or preferred reading application, and this information was readily available before purchase. It is your responsibility to check compatibility prior to buying.
  • Buyer's Remorse: If you are dissatisfied with the content or plot of the e-book itself, as subjective preferences do not qualify for a refund.
  • Failure to Read System Requirements: If you did not review the minimum system requirements or file format details provided on the product page.
  • Violation of Terms & Conditions: If the refund request arises from a violation of our Terms & Conditions (e.g., attempting to remove or bypass Digital Rights Management - DRM).

 

4. How to Request a Refund

To request a refund, you must:

  1. Contact Us: Send an email to [Your Support Email Address] or use our contact form at [Link to your Contact Us page].
  2. Provide Details: Include your order number, the title of the e-book, the date of purchase, and a detailed explanation of the issue.
  3. Attach Evidence: Where applicable, include screenshots or videos that demonstrate the technical problem (e.g., corrupted file error message, incorrect title displayed).
  4. Submit within Timeframe: Refund requests for eligible issues must typically be submitted within [X, e.g., 7 days] from the date of purchase.

 

5. Refund Process

  1. Review: Our support team will review your request and may ask for additional information or clarification.
  2. Investigation: We will investigate the reported issue to verify its validity. This may involve attempting to replicate the problem on our end.
  3. Resolution:
    • If the issue is resolvable (e.g., providing a correct file, troubleshooting download steps), we will offer a solution.
    • If the issue cannot be resolved and meets our refund eligibility criteria, we will process a refund.
  4. Refund Issuance: Approved refunds will be processed to the original method of payment within [X, e.g., 5-10] business days. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

 

6. Our Right to Refuse

Million Vencer reserves the right to deny any refund request that does not meet the criteria outlined in this Refund Policy or our Terms & Conditions.

 

7. Contact Us

If you have any questions about our Refund Policy, please contact us at info@millionvencer.com and ‪+91 97145 90644‬.